• SUB-SECTOR: IT Services
  • OCCUPATION: IT Support Services/Helpdesk
  • ALIGNED TO: NCO-2015/ 3512.0101

Domestic IT Help desk Attendant in the IT-ITeS Industry is also known as a Helpdesk Executive, Service Desk Executive, Technology Support Executive, IT Support Executive, Helpdesk Coordinator.

Brief Job Description: Individuals at this job are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults etc.

Personal Attributes: This job requires the individual to have thorough knowledge of various technology trends and processes as well as have updated knowledge about IT initiatives. He/she should be highly motivated and energetic with the ability to self-direct daily activities.

Domestic IT Help Desk Attendant

Job RoleDomestic IT Helpdesk Attendant (Customer Service Associate, Customer Service Representative, Customer Care Executive, Technical Support, Helpdesk Coordinator, Process Associate- Voice)
Experience0-1 year of work experience/internship in a related area
Minimum Educational Qualifications Maximum Educational Qualifications12th preferable Master’s Degree in any discipline
Minimum Job Entry Age18 years
NSQF level4
Role DescriptionManaging and resolving client queries / issues primarily through telephonic calls.
Training(Suggested but not mandatory)Training programs in customer orientation, dealing with difficult customers, Telephone etiquettes etc.